Refund Policy

The Ultimate 4WD Training team is confident that our clients will find our services fair, competitive, and industry-leading.

If one of the days of the All-Terrain 4wd Course is completed and a refund is requested for the other day of the two-day 4wd course the refund will be the value of $100.00 as the extra day is heavily discounted to encourage participants to upskill on two different terrain types. 

There is no refund on our Gift Vouchers.

We can refund back to your credit card from our online secure request for refund form: Click here!

Harrassmetn & Discrimination Policy

It is the policy of Ultimate 4WD Training to provide a workplace that is free from all forms of harassment and discrimination (including victimisation and bullying) so that staff feel valued, respected and are treated fairly.

The purpose of this policy is to:

• • • Affirm Ultimate 4WD Training commitment to providing a non threatening workplace free of harassment and discrimination, including victimisation and bullying.
    • Ensure that all staff understand their roles and responsibilities in creating such a workplace; and
    • Ensure all staff is aware of the processes and procedures for addressing any form of harassment or discrimination.

Definitions

'Bullying' - is unwelcome and offensive behaviour that intimidates, humiliates and/or undermines a person or group. Bullying involves a persistent pattern of behaviour over a period time and may include verbal abuse, physical assault, unjustified criticism, sarcasm, insults, spreading false or malicious rumours about someone, isolating or ignoring a person, putting people under unnecessary pressure with overwork or impossible deadlines, and sabotaging someone's work or their ability to do their job by not providing them with vital information and resources.

'Confidentiality' - refers to information kept in trust and divulged only to those who need to know.

'Discrimination' - is treating someone unfairly or unequally simply because they belong to a group or category of people. Equal opportunity laws prohibit discrimination on the grounds of sex, marital status, pregnancy, family responsibility, family status, race, religious beliefs, political conviction, gender history, impairment, age or sexual orientation. Victimisation is also treated as another ground of discrimination.

'Harassment' - is any unwelcome and uninvited comment or action that results in a person being intimidated, offended, humiliated or embarrassed. Equal opportunity laws prohibit harassment on the grounds of sex and race.

'Personnel' - refers to all employees of the Ultimate 4WD Training.

'Racial Harassment' - occurs when a person is threatened, abused, insulted or taunted in relation to their race, descent or nationality, colour, language or ethnic origin, or a racial characteristic. It may include derogatory remarks, innuendo and slur, intolerance, mimicry or mockery, displays of material prejudicial to a particular race, racial jokes, allocating least favourable jobs or singling out for unfair treatment.

'Sexual Harassment' - is any verbal or physical sexual conduct that is unwelcome and uninvited. It may include kissing, embracing, patting, pinching, touching, leering or gestures, questions about a person's private or sexual life, requests for sexual favours, smutty jokes, phone calls, emails, facsimiles or messages, offensive noises or displays of sexually graphic or suggestive material.

'Victimisation' - includes any unfavourable treatment of a person as a result of their involvement in an equal opportunity complaint. Unfavourable treatment could include: adverse changes to the work environment; denial of access to resources or work.

Specific principles

• • • All personnel have a right to work in an environment free of harassment and discrimination.
    • Reports of harassment and discrimination will be treated seriously, impartially and sensitively. Harassment and discrimination, including victimisation and bullying, is unwelcome, uninvited and unacceptable behaviour that will not be tolerated.
    • Managers or supervisors informed of any harassment or discrimination have a responsibility to take immediate and appropriate action to address it.
    • In dealing with complaints, the rights of all individuals should be respected and confidentiality maintained.
    • Wherever possible, complaints should be resolved by a process of discussion, cooperation and conciliation. The aim is to achieve an acceptable outcome while minimising any potential damage to on-going relationships.
    • Both the person making the complaint, and the person against whom the complaint is made, will receive information, support and assistance in resolving the issue.
    • Victimisation is unacceptable and will not be tolerated. No person making a complaint, or assisting in the investigation of a complaint, should be victimised.
    • Harassment or discrimination should not be confused with legitimate comment and advice (including performance feedback) given appropriately by trainers and helpers.
    • Personnel should not make frivolous or malicious complaints. All personnel are expected to participate in the complaint resolution process in good faith.

Privacy Policy

The organisation respects all clients privacy, all personal information collected by www.ultimate4wdtraining.com.au is protected by the Commonwealth Privacy Act 1988.

Personal information supplied to the RTO will only be used for administration purposes and record-keeping as part of the organisations status.

If requested by an employer, attendance and assessment results will be forwarded.

Staff conducting the course will receive relevant information such as the client's name, vehicle make, and mobile phone number.

Security of information

Our web environment, internal network, and databases are protected from unauthorised access using current technologies.

You should be aware that there are inherent risks associated with the transmission of information via the Internet.

Emails and forms

We will record your email address:

• • • • if you send us a message

      • if you register to receive a reminder from the calendar of events

Your personal information will only be used for the purposes for which you have provided it. The information www.ultimate4wdtraining.com.au collects by email or electronic forms will be used only for the purpose for which you provided it, and we will not disclose it without your consent, except where authorised or required by law.

Browsing (Click-stream data)

When you look at this site, the server makes a record of your visit and logs the following information:

• • • • the user's server address

      • the user's top-level domain name (for example .com.au, .gov.au, .net, .co.uk etc)

      • the date and time of the visit to the site

      • the pages accessed and documents viewed

      • the previous site visited

      • the type of browser used.

The data listed above is collected for the following purposes:

• • • • site security and system administration

      • enhancement of the site to reflect the user's needs

      • research and development.

No attempt will be made to identify users or their browsing activities, except in the unlikely event that law enforcement or other government agencies exercise a legal authority to inspect ISP logs.

You can find out more about privacy at www.privacy.gov.au.

Copyright Policy

All materials on www.ultimate4wdtraining.com.au - including all text and images - are subject to the operation of the Commonwealth Copyright Act 1968.

Apart from fair dealings for the purposes of personal use, study or research, criticism or review, as permitted under copyright legislation, no part of http://www.ultimate4wdtraining.com.au may be reproduced or reused for any commercial purposes whatsoever.

This copyright clause also includes all or any material from any other source that individuals have kindly donated/contributed to this website http://www.ultimate4wdtraining.com.au for the direct purpose of responsible 4wding.

You may download, store in cache, display, print and copy the information in unaltered form only. You may not reproduce, republish, distribute or commercialise the material without express permission from the Chief Executive of Ultimate 4WD Training.